Toggle Navigation
Home
Categories
Hybrids
Species
Aerangis
Angraecum
Ascocentrum
Bromelia
Bulbophyllum
Cattleya
Coelogyne
Dendrobium
Dendrochilum
Dracula
Ferns
Jewel Orchids
Karnivoren
Laelia
Masdevallia
Maxillaria
More species
Oncidium
Paphiopedilum
Phalaenopsis
Phragmipedium
Pleione
Tilandsia
Tolumnia
Vanda
Fragrant orchids
Accessories
New
New Orchids
9
Special Offers
6
481
Verified Reviews
(481)
Information
About us
Articles and guides
Dresdner Ostern 2024
Exhibitions
FAQ & Contact
Impressum
Orchid care
Packaging
Payment and Delivery
Press
Privacy policy
Terms & Conditions
Gallery of orchids
EN
Deutsch
Französisch
My Account
Log In
Register
My Account
My Orders
My Address Book
My Password
0
0 items
Hybrids
Species
Aerangis
Angraecum
Ascocentrum
Bromelia
Bulbophyllum
Cattleya
Coelogyne
Dendrobium
Dendrochilum
Dracula
Ferns
Jewel Orchids
Karnivoren
Laelia
Masdevallia
Maxillaria
More species
Oncidium
Paphiopedilum
Phalaenopsis
Phragmipedium
Pleione
Tilandsia
Tolumnia
Vanda
Fragrant orchids
Accessories
Catalog
FAQ & Contact
FAQ & Contact
Orders
Order Process
Can I add items to my order afterwards?
We kindly ask you to refrain from adding items to existing orders. Please place a new order in our shop if necessary.
Payment and Shipping
Which payment methods are accepted?
We accept various payment methods, including advance payment, PayPal, direct debit, and credit card. You do not need a PayPal account. Detailed information on payment options can be found on the Payment and Shipping page of our website.
How much are the shipping costs?
Shipping costs depend on the order value and the country of delivery. A detailed overview of shipping costs and options can be found on our Payment and Shipping page.
Changes and Cancellation
Can I change the delivery address or cancel the order afterwards?
If the delivery address entered is incorrect or you wish to cancel the order, please inform us immediately as we sometimes ship on the same day.
Products
Product Information
Can I receive current pictures of a plant?
As this requires a lot of effort, we kindly ask you to refrain from such requests. We try to keep the images in our shop as current as possible and also add high-quality descriptions.
What does the term "flowering size" mean in the description of a plant?
The term "flowering size" means that the plant is large enough to bloom, but it does not necessarily mean it will be delivered in bloom. The flowering period is a time when the plants can bloom preferentially.
Where can I find care instructions for the plants?
You can find specific care instructions directly on our product pages. Also, follow the link to the general care instructions.
Shipping and Delivery
Packaging
How are plants packaged for shipping to protect them from cold?
We take great care to ensure your plants arrive safely and undamaged. For shipping, we use special packaging that protects the plants from cold if necessary. We also consider weather conditions along the delivery route. Additionally, we ship several times a week across Europe to keep delivery times as short as possible. Further information can be found on our Packaging page.
Shipping
What happens if there are delays in shipping?
If there are delays, we will inform you immediately. We work closely with our shipping partners to ensure that your order arrives as quickly as possible. However, delivery times may be longer in some countries.
What information will I receive about the shipment?
You will receive an email from us with the shipping confirmation and a tracking link that allows you to track the package at any time. With this email, the status of your order changes from "Open" to "Shipped". The tracking information is provided by our shipping partner, so we have no control over its timeliness.
Delivery
Which delivery company will deliver my package?
We ship packages across Europe with DHL.
How long does delivery take?
From the time of shipment, you can expect approximately 1-3 business days within Germany. In countries in Southern Europe, it may take a little longer. Our plants easily withstand normal transit times.
Returns & Complaints
Returns
How do I return an item?
Please contact us first and use our withdrawal form template. This must be done within 14 days of receiving the goods. You do not have to provide a reason. After the items have returned to us, we will refund the invoice amount.
Complaints
How do I make a complaint about an item?
If an item should be damaged, please contact us immediately, as questions about a plant can often be clarified more easily.
Customer Account
Vouchers & Promotions
How can I redeem a voucher?
You can redeem a voucher in the shopping cart (at the bottom). If the coupon code and expiration date are valid, the amount will be automatically deducted.
My Account
How can I change my password or request a new password?
If you are already logged in, you can change your password here. If you have forgotten your password, please use this forgot password link. You will then receive an email with the relevant information. Please also check your spam folder if necessary.
Where can I check the status of my order?
You can always view the status of your order on the overview page under "My Account".
Shopping at Großräschener Orchids
General Terms and Conditions and Privacy
Where can I find your terms and conditions and privacy information?
Here you can find our Terms and Conditions as well as information on privacy.
Didn't find the answer to your question?
Please contact us, we're happy to help!
Continue
Welcome coupon
1
1
Valid for the first order. Your discount will be deducted automatically.
New Orchids
Rlc. Dresden ,Simone' x Rlc. Toshi Aoki ,Pizzaz'
EUR 19.00
Coupon
Your welcome coupon is earmarked.
Value: 5%
If you want to use another coupon code please enter it here.
Continue
Reviews
Beautiful, healthy plant. I've had it a couple of years now, and it's growing well and has bloomed a…