FAQ & Contact

Orders

Order Process

We kindly ask you to refrain from reordering items for existing orders. Please place a new order in our shop if needed.

Payment and Shipping

We accept various payment methods, including prepayment, PayPal, direct debit, credit card, Apple Pay, Google Pay, and invoice payment (in Germany, offered by PayPal). You do not necessarily need a PayPal account for this. Detailed information about the payment options can be found under Payment and Shipping on our website.
The shipping costs depend on the order value and the delivery country. A detailed overview of the shipping costs and options can be found on our Payment and Shipping page.

Change and Cancellation

If the delivery address is incorrect or you wish to cancel the order, please inform us immediately, as we sometimes ship on the same day.

Products

Product Information

Due to the high effort involved, we kindly ask you to refrain from such requests. We strive to keep the images in our shop as up-to-date as possible and to add high-quality descriptions.
The term "bloom-strong" means that the plant is large enough to bloom, but it is not necessarily delivered in bloom. The blooming period is a time when the plants can preferably bloom.
You can find specific care instructions directly on our product pages. Also, follow the link to the general care instructions.
Cool: Day temperature 15–18 °C, night temperature 8–12 °C (e.g., Dracula, Masdevallia, Miltonia)
Temperate: Day temperature 18–24 °C, night temperature 12–16 °C (e.g., Cattleya, Dendrobium, Oncidium)
Warm: Day temperature 22–28 °C, night temperature 18–21 °C (e.g., Phalaenopsis, Vanda, Angraecum)
Exact care instructions can be found on the respective product page.
Young plant: Not yet ready to bloom – usually requires 1–3 years of cultivation time until the first bloom.
Adult plant: Ready to bloom, has already bloomed at least once or is about to bloom for the first time. In some offers, the plant is already in bud or bloom at the time of shipping – this is noted in the description.
Plants with the note "block culture – mounted" are delivered already mounted on a cork or tree fern block. You do not need to mount the plant yourself.
Currently, we do not send active product notifications, please check back from time to time.

Shipping and Delivery

Packaging

We place great importance on ensuring that your plants arrive safely and undamaged. For shipping, we use special packaging that protects the plants from cold if necessary. We also consider the weather conditions along the delivery route. Additionally, we ship several times a week throughout Europe to keep delivery times as short as possible. More information can be found on our Packaging page.

Shipping

If there are delays, we will inform you immediately. We work closely with our shipping partners to ensure that your order arrives as quickly as possible. However, in some countries, delivery times may be slightly longer.
You will receive an email from us with the shipping confirmation and a tracking link, allowing you to track the package at any time. With this email, the status of your order will change from "Open" to "Shipped". The tracking information is provided by our shipping partner, so we have no control over its timeliness.

Delivery

We ship packages throughout Europe with DHL.
From shipping, you can expect delivery within Germany to take about 1-3 business days. In Southern European countries, it may sometimes take a little longer. Our plants withstand shipping with normal transit times without any problems. 
No, we currently do not ship to Switzerland.
No, we currently do not ship to the United Kingdom, but we do ship to Northern Ireland.
No, we do not ship outside the EU.
Yes, this is generally possible – please contact us via our contact form and specify your desired date. You can also add a corresponding comment when placing the order. We will confirm the possibility on a case-by-case basis.

Returns & Complaints

Returns

Please contact us first and use our withdrawal form template. This must be done within 14 days of receiving the goods. You do not need to provide a reason. Once the items have returned to us, we will refund the invoice amount.

Complaints

If an item is damaged, please contact us immediately, as questions about a plant can often be resolved more easily this way. 

Customer Account

Vouchers & Promotions

You can redeem a voucher in the shopping cart (at the bottom). If the coupon code and expiration date are valid, the amount will be automatically deducted.
No, unfortunately, this is not currently possible.

My Account

If you are already logged in, you can change your password here. If you have forgotten your password, please use this forgot password link. You will then receive an email with the relevant information. Please also check your spam folder if necessary.
You can view the status of your order at any time on the overview page under "My Account".

Shopping at Großräschener Orchideen

Terms and Conditions and Privacy Policy

Here you can find our terms and conditions as well as information on privacy policy

Plant Care After Receipt

Frequently Asked Questions

Please first take photos for documentation. Minor damages like a bent leaf are often not critical: Leave the leaf until it is completely dry – the plant still extracts nutrients from it. For more severe transport damages, please use our complaint option and send us the photos.
Clear, sticky drops on young shoots or flower stalks are usually completely normal. They are caused by natural nectar secretions from extrafloral nectaries – a normal physiological process.
In the case of pests (scale insects, mealybugs), you will also find small brown shields or cotton-like lumps on leaves and shoots. If in doubt, send us a photo via the contact form.
White or gray fungal mycelium on the substrate is usually not a problem: harmless saprobes decompose organic material (bark, peat). Act if roots are directly affected or the plant is weakening – then repot in fresh substrate and check roots for rot.

Visit & Events

Nursery and Fairs

You can visit the nursery, please note our opening hours. For group visits, please register with us in advance by phone or in writing.
Our current fair appearances and exhibition dates can be found on our exhibition page. We are regularly represented at the World Orchid Conference in Dresden and various regional orchid shows.
Yes, that is possible. Please contact us via the contact form with the relevant details.
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Welcome coupon1

1 Valid for the first order. Your discount will be deducted automatically.

New Orchids
Bulbophyllum monanthum
Bulbophyllum monanthum
EUR 19.00
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